8/3/2023 0 Comments Zen desk ticketing system![]() If you need to request a second Zendesk account for another person in your organization. See Log On Using Credentials from an Existing Mantis Account. Log on to the ProcessMaker Customer Support Portal using your new password. In the New password field, enter your new password that complies with password requirements, and then click Change password. The email’s subject is ProcessMaker Customer Support password reset.Ĭlick the link in the confirmation email. Look for an email that confirms you want to reset your password and contains instructions to do so. In the Email field, enter your email address, and then click Submit. The Please set me up with a new password screen displays. Note: If you have a Mantis account but do not know which email address is associated with your account, please contact us at the Password field, enter the password that has to be emailed to you that has the subject “Welcome to ProcessMaker Customer Support.” If you did not receive an email, see Forgot My Password or Do Not have a Password.įorgot My Password or Do Not have a Passwordįollow these steps if you forgot your password or you do not have a password but have an existing Mantis account:Ĭlick the Forgot a password link located at the bottom of the log on page to resend the email. If you have an existing Mantis account, use the email address associated with that account. In the Email field, enter the email address for your account. The Sign in to ProcessMaker Customer Support page displays. Log On Using Credentials from a Mantis or Zendesk Accountįollow these steps to log on to the ProcessMaker Customer Support Portal using credentials from either an existing Mantis account or one which ProcessMaker Support has created for you to access the ProcessMaker Customer Support Portal: Log on using credentials from a Mantis or Zendesk account.Refer to one of the following sections to log on to the ProcessMaker Customer Support Portal: In that goal, ProcessMaker has migrated from the Mantis ticketing system to Zendesk to track your ProcessMaker Support tickets. ProcessMaker continually strives to improve our customer support experience. This document describes how to migrate to the new ProcessMaker Customer Support Portal. Search for Previously Reported Mantis Tickets. ![]() Locate Your ProcessMaker Support Tickets.Forgot My Password or Do Not have a Password.Log On Using Credentials from a Mantis or Zendesk Account.
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